5 P.M. — the calm
The floor plan is set, the waitlist empty. We check tonight's VIP notes and allergies before the doors open.
“A good service is invisible to the guest — and exhausting for everyone else.”
8:30 P.M. — the rush
Every table full, three walk-ins at the door, two late arrivals. Seeing the whole floor on one screen keeps the night under control.
Midnight — the reflection
Zero no-shows tonight thanks to card holds. Two first-time guests left reviews before they reached the car park.